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Missing "Get Add-Ins" button in Outlook
Missing "Get Add-Ins" button in Outlook

Steps to enable the "Get Add-Ins" button in Outlook if it is not visible

Ishan Chhabra avatar
Written by Ishan Chhabra
Updated over a week ago

If you don't see the "Get Add-Ins" button in Outlook when trying to install Oliv, try out the following scenarios and steps to fix it.

Scenario 1: Optional Connected Experiences is disabled

In Outlook:

  1. Go to File -> Options --> General

  2. Click the "Privacy Settings" button.

  3. If the "Enable optional connected experiences" button is not checked, the 'Get Add-Ins' button (among other functions) will be greyed out. Check it.

  4. Restart Outlook and the "Get Add-Ins" button should be visible now.

Scenario 2: Account connection is misconfigured

Sometimes, the Outlook account is connected via IMAP / POP3 instead of a direct connection with the Exchange server. You need to sign out and then sign in with your credentials to connect the account again.

To check the connection type:

  1. Click the File tab. Click Account Settings, and then click Account Settings.

  2. On the E-mail tab, the list of accounts indicates the type of each account.

  3. It should like below. Check if your account is connected as "Microsoft Exchange" (the desired option).

  4. If it is connected as IMAP/POP/MAPI, sign out and sign back in with your Exchange / Office 365 credentials directly.

Scenario 3: Button was removed from ribbon accidentally

  1. Go to File -> Customize Ribbon

  2. If you see "Get Add-ins" on the left, create a group first by clicking on "New Group" and then move the "Get Add-ins" button to the right side.

Scenario 4: Admin has disabled third-party Add-Ins

Ask your Admin to sign into Office 365 with an admin account. They can then navigate to Admin center -> Settings -> Services -> User owned Apps and Services as the following picture shows and must enable both the options.

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